Shipping policy

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Exchange & Refund Policy

You will receive your Libra order within 3–4 working days.

  • If you are not satisfied with your purchase, you may return or exchange any item within 14 days, provided it is unworn and in its original condition.
  • We do not charge any return or exchange fees — you will only need to cover the shipping costs, which vary by location.
  • Items purchased as part of a bundle offer are not eligible for partial returns or exchanges. You must return the entire bundle to qualify for a refund or exchange.
  • If you purchased an item during a sale, and that offer is no longer active, we cannot process exchanges at the same discounted price.

- For return or exchange requests, please submit via: Request Return or Exchange

- For any questions, contact us via WhatsApp: +20 101 800 87870

Sorry, you cannot open the package upon delivery. However, you can receive it, and if you would like to return or exchange it, we always welcome you.